Privacy Policy

Tranceholidays ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tranceholidays.com or make a booking with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

Information you provide directly:

• Name, email address, phone number when you contact us or enquire about a tour
• Passport details, date of birth, nationality when making a booking
• Dietary requirements, medical conditions, accessibility needs if provided
• Payment details (processed securely — we do not store card numbers)
• Communications you send to us (emails, WhatsApp, contact forms)

Information collected automatically:

• IP address and browser type (for security and analytics)
• Pages visited, time on site, referral source (via analytics tools)
• Cookie data (see Section 7)

We use the information we collect to:

• Process and manage your tour bookings and enquiries
• Communicate with you about your booking, including confirmations and updates
• Send you personalised itineraries and travel recommendations
• Send our newsletter if you have subscribed (you can unsubscribe at any time)
• Process payments and prevent fraud
• Comply with legal obligations and regulations
• Improve our website and services through analytics
• Resolve disputes and enforce our agreements

We will only use your information for the purposes set out in this policy unless we obtain your consent for another purpose.

We process your personal data on the following legal bases:

• Contract: To fulfil a booking or service you have requested
• Legitimate interests: To improve our services and send relevant travel content
• Legal obligation: To comply with applicable laws and regulations
• Consent: For newsletter subscriptions and marketing (you can withdraw at any time)

We may share your information with:

• Service providers: Hotels, airlines, transport operators, tour guides who need it to fulfil your booking
• Payment processors: Secure third-party payment services
• Technology providers: Email platforms, analytics services, website hosting
• Government authorities: When required by law (e.g., visa authorities)

We do not sell or rent your personal information to third parties for their marketing purposes.

All third parties who process data on our behalf are required to handle it securely and only for the specified purpose.

As a travel company, we may transfer your data to third parties in the countries you are visiting (e.g., hotels in India, Nepal, Sri Lanka). These transfers are necessary to fulfil your booking contract.

We take reasonable steps to ensure that any such transfers are made securely and that the recipient provides an adequate level of protection for your data.

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function (e.g., session cookies)
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Booking records: 7 years (for accounting and legal compliance)
• Enquiries that did not result in a booking: 2 years
• Newsletter subscribers: Until you unsubscribe
• Website analytics data: 26 months

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request that we limit our use of your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption on our website and restricted access to personal data within our organisation.

No internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee the security of information transmitted to our website.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of those changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Address: 3RD FLOOR, RG Trade Tower, 302, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034, India
• Phone: +91 98180 01979
• Email: [email protected]